Terms & Condition

1. General Overview

By subscribing to Dumbellbox, you agree to abide by the terms outlined below. These terms may be updated periodically without prior notice. Your continued use of our services signifies your acceptance of the latest version.

2. Plans & Subscriptions

• Recharge Plan: Meals are delivered only upon user request and within the plan validity period. No extensions or pauses are allowed.
• Standard Plan: Includes a pre-selected number of meals with the ability to pause. All pauses must be requested within ordering time frames.
• Plan Validity: Subscriptions are prepaid and run for the calendar days shown below from the confirmed start date. Start within 7 days of purchase unless confirmed otherwise in writing. All meals must be used within this period. No extension will be granted if the customer exceeds the given validity; all unused meals expire. Pauses/skips do not extend validity.

3. Order & Cut-Off Timings

• Order, pause, skip, cancellation, address and meal-slot changes must arrive by 8:30 AM for lunch and 3:30 PM for dinner. Late changes may not be accepted and the meal may count as used.
• For cancellations you can either do it from the website or contact(whatsapp only) the dumbellbox support 9209056991

4. Pause Policy

• Pauses are only allowed on Standard Plans.
• Pauses must be registered by 8:30 AM for lunch and 3:30 PM for dinner. Pauses/skips do not extend validity.
• Pause days are limited and defined within your subscription type. Exceeding this limit will not extend your plan validity.

5. Delivery Terms

• Operating days are Monday-Saturday. Lunch: 11:30 AM-1:30 PM; dinner: 6:30 PM-8:30 PM.
• Dumbellbox is not responsible for failed deliveries due to incorrect addresses, customer unavailability, or restricted access areas.
• Delivery areas are limited to the zones listed on our official platform.
• Each meal includes one delivery attempt and up to a 15-minute wait. Authorised handover or safe drop completes delivery and transfers responsibility to the customer.
• Customers may register up to three serviceable addresses. Additional charges caused by incorrect or out-of-zone details are payable by the customer.

6. Meal Categories & Access

• Customers may choose from Vegetarian, Eggetarian, Mixed, or Non-Vegetarian categories.
• Higher-tier categories (e.g., Non-Veg) unlock access to all lower-tier meals (e.g., Veg, Eggetarian).

7. Customizations & Allergies

• We accommodate allergy-based customizations on Standard Plans only.
• Meals are made in a shared kitchen; allergen-free status cannot be guaranteed. Disclose allergies before ordering.
• Custom meal requests beyond allergy support are not available under standard offerings.

8. Cancellations & Refunds

• Fresh-food orders are generally non-refundable for change of mind, taste, customer unavailability, unused meals, late cancellation or expiry. Legal rights for defective, unsafe, wrong or otherwise non-compliant supply remain unaffected.
• Meal cancellations are subject to the cut-off times in Section 3. Late cancellations may not be accepted and the meal may count as used.
• Force majeure or safety events may lead to delay, substitution, rescheduling or cancellation. The remedy will be reviewed fairly according to the circumstances and applicable law.

9. Trial & Sampling

• Dumbellbox does not offer free trials.
• Customers may explore the Recharge Plan as a low-commitment way to sample our meals.

10. Macro & Nutrition Information

• Macro and calorie values provided are estimated and may vary slightly based on seasonal ingredients and preparation methods. Meals are not prescribed medical diets.
• Dumbellbox is not liable for any medical or fitness outcome based on these nutritional estimates.

11. Intellectual Property

All content, branding, photography, and meal design on Dumbellbox platforms remain the exclusive intellectual property of Dumbellbox and may not be reused without explicit written permission.

12. Customer Conduct

Dumbellbox reserves the right to suspend or terminate services for:

• Abusive language or behavior toward staff or delivery agents
• Fraudulent subscription activity
• Repeated plan misuse

Thank you for the clarity — here’s the refined and finalized version of the Referral Policy section with your updated rules, tiered structure, and clear standard-plan restriction:

13. Referral Policy

Dumbellbox offers a referral rewards program exclusively for Standard Subscription Plans to encourage community-driven clean eating.

• Referrals are valid only when the referred user subscribes to a Standard Plan and successfully completes the payment process.
• Rewards are credited directly to the Dumbellbox accounts of both the Referrer and the Referral after successful enrollment.

 Referral Reward Breakdown:

Plan Subscribed By Referral	Referrer Reward	Referral Reward
20-Meal Plan	+1 Bonus Meal	+1 Bonus Meal
40 or 60-Meal Plan	+2 Bonus Meals	+1 Bonus Meal

• Each bonus meal follows the same validity as the recipient’s active plan.
• Rewards are non-transferable and cannot be exchanged for cash.
• Referrals are only valid for new customers (unique contact info and delivery address).Excellent — with this new logic, here’s the final and precisely worded Renewal Policy, tailored for both clarity and automation, and fitting perfectly within your brand tone and business operations:

14. Renewal Policy

To reward loyalty and promote consistency, Dumbellbox offers an exclusive renewal benefit under select conditions for our Standard Subscription users.

 Standard Plan Renewal Benefits

• Customers renewing a 20, 40, or 60-meal Standard Subscription Plan receive an automatic 10% discount.
• The discount is applied based on the customer’s registered contact details during form submission — no coupon code is required.
• Pricing reflects the discounted rate automatically on the website if the system detects a valid renewal.

 Eligibility Window

• Customers must renew within 6 months of their previous plan’s expiry date to be eligible for the renewal discount.
• If the renewal is made after 6 months, the customer will be treated as a new user and standard base prices will apply without discount.

 Additional Terms

• This benefit is applicable only for 20, 40, and 60-meal Standard Plans.
• Not applicable to Recharge Plans or 10-meal Standard Plans.
• The renewal discount cannot be combined with any other promotional offers unless stated.

15. Contact

For support, queries, or plan-related assistance:
 9168674154 / 9975773433
 dumbellbox@gmail.com
 www.dumbellbox.com

16. Holidays

• Sundays are off. Public/festival holidays or other closures are announced through official channels. Additional holidays not already mentioned will be announced 5-10 hours in advance, with at least 5 hours’ notice before the affected delivery slot starts. Sundays and announced holidays count within calendar-day validity. Service-disruption remedies in Section 8 still apply; any such adjustment must be confirmed in writing.

17. Subscription Transfer, Upgrade & Downgrade

• A subscription may be transferred once during validity for 15% of the original subscription value. Eligible upgrades may be approved; downgrades are not permitted.

18. Quality & Food-Safety Reporting

• Quality or food-safety issues should be reported promptly, preferably within 3 hours, with order details and photos/video where reasonably available.