1. General Overview
By subscribing to Dumbellbox, you agree to abide by the terms outlined below. These terms may be updated periodically without prior notice. Your continued use of our services signifies your acceptance of the latest version.
2. Plans & Subscriptions
- Recharge Plan: Meals are delivered only upon user request and within the plan validity period. No extensions or pauses are allowed.
- Standard Plan: Includes a pre-selected number of meals with the ability to pause. All pauses must be requested within ordering time frames.
- Plan Validity: All plans come with a defined validity. Meals not claimed within this period will lapse and cannot be carried forward or refunded.
3. Order & Cut-Off Timings
- Lunch Orders must be placed or cancelled before 12:00 AM (midnight) of the same day.
- Dinner Orders must be placed or cancelled before 12:00 PM (noon) of the same day.
- For cancellations you can either do it from the website or contact(whatsapp only) the dumbellbox support 9209056991
- Orders placed after these times will be delivered the following eligible service day.
4. Pause Policy
- Pauses are only allowed on Standard Plans.
- Pauses must be registered within the applicable order cut-off window.
- Pause days are limited and defined within your subscription type. Exceeding this limit will not extend your plan validity.
5. Delivery Terms
- Deliveries are made between 12:00 PM – 2:00 PM for lunch, and 7:00 PM – 9:00 PM for dinner, Monday to Friday.
- Dumbellbox is not responsible for failed deliveries due to incorrect addresses, customer unavailability, or restricted access areas.
- Delivery areas are limited to the zones listed on our official platform.
6. Meal Categories & Access
- Customers may choose from Vegetarian, Eggetarian, Mixed, or Non-Vegetarian categories.
- Higher-tier categories (e.g., Non-Veg) unlock access to all lower-tier meals (e.g., Veg, Eggetarian).
7. Customizations & Allergies
- We accommodate allergy-based customizations on Standard Plans only.
- We do not guarantee a nut-free, gluten-free, or allergen-free kitchen.
- Custom meal requests beyond allergy support are not available under standard offerings.
8. Cancellations & Refunds
- All purchases are non-refundable once processed.
- Meal cancellations are only permitted before the cut-off time.
- In case of service disruption due to external factors (weather, strikes, etc.), Dumbellbox may reschedule meals but does not guarantee refunds.
9. Trial & Sampling
- Dumbellbox does not offer free trials.
- Customers may explore the Recharge Plan as a low-commitment way to sample our meals.
10. Macro & Nutrition Information
- Macro and calorie values provided are estimated and may vary slightly based on seasonal ingredients and preparation methods.
- Dumbellbox is not liable for any medical or fitness outcome based on these nutritional estimates.
11. Intellectual Property
All content, branding, photography, and meal design on Dumbellbox platforms remain the exclusive intellectual property of Dumbellbox and may not be reused without explicit written permission.
12. Customer Conduct
Dumbellbox reserves the right to suspend or terminate services for:
- Abusive language or behavior toward staff or delivery agents
- Fraudulent subscription activity
- Repeated plan misuse
Thank you for the clarity — here’s the refined and finalized version of the Referral Policy section with your updated rules, tiered structure, and clear standard-plan restriction:
13. Referral Policy
Dumbellbox offers a referral rewards program exclusively for Standard Subscription Plans to encourage community-driven clean eating.
Referrals are valid only when the referred user subscribes to a Standard Plan and successfully completes the payment process.
Rewards are credited directly to the Dumbellbox accounts of both the Referrer and the Referral after successful enrollment.
Referral Reward Breakdown:
Plan Subscribed By Referral | Referrer Reward | Referral Reward |
20-Meal Plan | +1 Bonus Meal | +1 Bonus Meal |
40 or 60-Meal Plan | +2 Bonus Meals | +1 Bonus Meal |
Each bonus meal follows the same validity as the recipient’s active plan.
Rewards are non-transferable and cannot be exchanged for cash.
Referrals are only valid for new customers (unique contact info and delivery address).
Excellent — with this new logic, here’s the final and precisely worded Renewal Policy, tailored for both clarity and automation, and fitting perfectly within your brand tone and business operations:
14. Renewal Policy
To reward loyalty and promote consistency, Dumbellbox offers an exclusive renewal benefit under select conditions for our Standard Subscription users.
Standard Plan Renewal Benefits
Customers renewing a 20, 40, or 60-meal Standard Subscription Plan receive an automatic 10% discount.
The discount is applied based on the customer’s registered contact details during form submission — no coupon code is required.
Pricing reflects the discounted rate automatically on the website if the system detects a valid renewal.
Eligibility Window
Customers must renew within 6 months of their previous plan’s expiry date to be eligible for the renewal discount.
If the renewal is made after 6 months, the customer will be treated as a new user and standard base prices will apply without discount.
Additional Terms
This benefit is applicable only for 20, 40, and 60-meal Standard Plans.
Not applicable to Recharge Plans or 10-meal Standard Plans.
The renewal discount cannot be combined with any other promotional offers unless stated.
15. Contact
For support, queries, or plan-related assistance:
9168674154 / 9975773433
dumbellbox@gmail.com
www.dumbellbox.com
